Urgent Order Coordinator

2 weeks ago

Cleveland, Queensland, Australia beBeeOrder Full time $45,000 - $85,000
Order Processing Specialist, Case Management

This role involves managing a high volume of urgent orders and ensuring timely processing and delivery. The successful candidate will be responsible for reviewing documents, making calls to healthcare providers, verifying patient information, and confirming insurance coverage.


Responsibilities include:

  • Processing and prioritizing orders based on urgency and availability of resources
  • Communicating with healthcare providers, patients, and families to obtain necessary documentation and clarify information
  • Verifying patient demographic information and insurance coverage
  • Reviewing benefits and making recommendations to patients and/or their families
  • Collecting payment information when applicable
  • Providing excellent customer service and communication skills over the phone

Requirements include:

  • 1 year of progressively responsible customer service experience
  • Excellent oral and written communication skills
  • Pleasant personality with excellent phone and interpersonal skills
  • Ability to organize and coordinate multiple tasks

This is an entry-level, full-time position that requires strong organizational skills and attention to detail. Successful candidates will work independently and collaboratively as part of a team to meet personal and team targets.

Benefits include competitive pay, advancement opportunities, medical, dental & vision insurance, HSA account, pet insurance, company-provided life and AD&D insurance, short-term and long-term disability, tuition reimbursement program, employee assistance program (EAP), employee referral bonus program, social recognition program, employee engagement opportunities, CALM app, 401k/ Roth IRA, and company discounts.


We are looking for a motivated and dedicated individual who can effectively manage priorities, work well under pressure, and provide exceptional customer service in a fast-paced environment.


Key Qualifications:
  • Graduate of an accredited high school
  • Customer-oriented with excellent oral and written communication skills
  • Pleasant personality with excellent phone and interpersonal skills
Seniority level:
  • Entry level
Employment type:
  • Full-time
Job function:
  • Other
Industries:
  • Hospitals and Health Care

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