Order Processing Specialist Role

2 weeks ago

Cleveland, Queensland, Australia beBeeCare Full time $40,000 - $80,000
Customer Care Specialist

At our organization, we are dedicated to enhancing patient comfort and quality of life with years of experience. We are a recipient of the Top Workplace award as a great place to work. In addition, we debut on the list in recognition of excellence. Join us for a full-time position that offers flexibility and benefits.

Starting at $16.70/hr

Benefits
  • Competitive Pay
  • Advancement Opportunities
  • Medical, Dental & Vision Insurance
  • HSA Account w/Company Contribution
  • Pet Insurance
  • Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement Program
  • Employee Assistance Program (EAP)
  • Employee Referral Bonus Program
  • Social Recognition Program
  • Employee Engagement Opportunities
  • CALM App
  • 401k / Roth IRA
  • Company Discounts
  • Payactiv/On-Demand Pay
  • Paid vacation, Sick Days, YOU Days and Holidays
Responsibilities
  • Process and qualify new orders related to Respiratory and Durable Medical Equipment.
  • Manage high volume of same day urgent orders.
  • Review all inbound documents received.
  • Make outbound calls to physician offices and hospitals.
  • Verify patient demographic information.
  • Confirm and validate insurance coverage.
  • Collect method of payment when applicable based on equipment and insurance guidelines required.
  • Excellent communication skills to interact with customers over the phone and provide support.
  • Ability to accurately document patient and referral interactions.
  • Responsible for meeting personal and team targets.
  • Consistently utilize designated tools developed for this position.
  • Knowledge of privacy and data protection regulations, such as HIPAA.
  • Ability to work effectively as part of a team, collaborating with other specialists, technicians, and healthcare professionals.
  • Generate and review medical necessity forms to ensure compliance and enter for billing purposes.
  • Strong organizational skills to manage multiple customers' enquiries and manage tasks simultaneously.
Qualifications

Education: Graduate of an accredited high school.

Experience/Knowledge/Skills/Physical Requirements
  • Minimum of 1 year of progressively responsible customer service experience preferred.
  • Customer oriented with excellent oral and written communication skills.
  • Pleasant personality with excellent phone and interpersonal and organizational skills.
  • Ability to organize and coordinate multiple tasks.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Self-Starter
  • Works well independently
Starting

Starting at $16.70/hr

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Hospitals and Health Care

Location: Cleveland, OH

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