Order Processing Specialist, Case Management, Orthotics

3 weeks ago

Cleveland, Queensland, Australia Medical Service Company Full time
Order Processing Specialist, Case Management

Join to apply for the Order Processing Specialist, Case Management role at Medical Service Company.

Starting no less than $16.70/hr.

Location

Cleveland, OH

Benefits
  • Competitive Pay
  • Advancement Opportunities
  • Medical, Dental & Vision Insurance
  • HSA Account w/Company Contribution
  • Pet Insurance
  • Company provided Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement Program
  • Employee Assistance Program (EAP)
  • Employee Referral Bonus Program
  • Social Recognition Program
  • Employee Engagement Opportunities
  • CALM App
  • 401k (with a matching program) / Roth IRA
  • Company Discounts
  • Payactiv/On-Demand Pay
  • Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
Responsibilities
  • Manage high volume of same day urgent orders.
  • Review all inbound documents received.
  • Make outbound calls to physician offices and hospitals to request pending documentation necessary for qualification.
  • Verify patient demographic information.
  • Confirm and validate insurance coverage.
  • Review benefits for patients and/or their families.
  • Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol.
  • Provide excellent customer care with strong communication skills over the phone.
  • Accurately document patient and referral interactions, including issue descriptions, resolutions, and follow-up actions.
  • Meet personal and team qualitative and quantitative targets.
  • Utilize Medical Service Company's designated tools developed for this position.
  • Knowledge of privacy and data protection regulations, such as HIPAA.
  • Work effectively as part of a team, collaborating with other contact center specialists, technicians, and healthcare professionals.
  • Schedule deliveries.
  • Generate and review medical necessity forms to ensure compliance and billing.
  • Maintain strong organizational skills to manage multiple inquiries and tasks simultaneously.
  • Perform other duties as assigned.
Qualifications

Education: Graduate of an accredited high school.

  • Minimum of 1 year of progressively responsible customer service experience preferred.
  • Customer oriented with excellent oral and written communication skills.
  • Pleasant personality with excellent phone and interpersonal and organizational skills (a team player).
  • Ability to organize and coordinate multiple tasks.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Self-Starter
  • Works well independently.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Hospitals and Health Care
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