Claims Team Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeLeader Full time $93,373 - $126,328

Grow Your Career in Insurance

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong.

  • You'll be responsible for leading and developing a high-performing team.
  • You'll oversee the day-to-day work of your team to ensure accurate and timely claims processing in line with applicable laws and administrative rules, as well as departmental processes and procedures.
  • You'll instill a team attitude towards delivering consistent, professional and proactive customer service.
  • You'll ensure financial responsibility and effective management by means of identifying trends, designing and delivery programs to mitigate loss/or leakage to claims and business impact.
  • You'll review and analyse customer satisfaction results, voice of the customer and Quality Assurance metrics to design, deliver, coach and recommend improvements.

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we're a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals.

Our goal is to provide an environment where you can learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work closely with the business - not isolated from it

We respect who you are and thoroughly embrace diversity. So whatever walk of life you come from, just be yourself and fit right in.

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