Team Leader, Claims Management

2 days ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time

Be part of an inclusive and high-performing team
- Enjoy a rewarding career move with opportunities for development
- Make a difference with a fund that puts members first

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia's largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**About the role**

To support our success we are looking for a Team Leader, Claims Management to join the Insurance Services team based in either Brisbane, Sydney or Melbourne.

As the Team Leader, Claims Management, you will to build, embed and lead a culture of customer obsession through the management of insurance claims for Australian Retirement Trust. You will be responsible for a team who are accountable for managing claims on behalf of members through proactive case management. You will drive continuous improvement and ensure a market leading quality of service is delivered and maintained. To ensure appropriate claim outcomes you will support the team to facilitate strong relationships with members, internal stakeholders, insurers, and external third parties for the purposes of claim resolution.

You will also evaluate team member performance, provide coaching and feedback and implement development plans for individuals to support the ongoing growth of knowledge workers.

This role is available as a **permanent/ full-time opportunity.**

We are **flexible** with location - Brisbane, Sydney or Melbourne.

**About you**

If this is the right role for you, your skills and qualifications will include:

- Demonstrated experience in leadership and management of a team, including performance management, change management, recruitment, and staff motivation.
- A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences.
- Advanced stakeholder management capability, with experience managing multiple stakeholders, including external parties, to influence and negotiate outcomes of a complex nature.
- Ability to negotiate and liaise at all levels in a sensitive and appropriate manner, representing the members and the clients' interests with integrity.
- Demonstrated business and commercial acumen through communication of complex issues, assessment of risk and improvement recommendations.

**How you'll benefit**

As part of the Australian Retirement Trust team, you'll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Wellbeing initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.

**Next steps

  • Claims Officer

    1 week ago

    Brisbane, Queensland, Australia Pacific Claims Pty Ltd Full time

    OverviewAs a Claims Officer, you will be responsible for triaging incoming Claims. You\'ll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement. This role is Brisbane based.About Pacific ClaimsPacific Claims has been operating since 1995 and is a respected industry leader as Chartered...

  • Claims Officer

    1 week ago

    Brisbane, Queensland, Australia Pacific Claims Pty Ltd Full time

    OverviewAs a Claims Officer, you will be responsible for triaging incoming Claims. You\'ll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement. This role is Brisbane based.About Pacific ClaimsPacific Claims has been operating since 1995 and is a respected industry leader as Chartered...

  • Claims Officer

    5 days ago

    Brisbane, Queensland, Australia Pacific Claims Pty Ltd Full time $60,000 - $80,000 per year

    As a Claims Officer, you will be responsible for triaging incoming Claims. You'll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement.This role is Brisbane based.About Pacific ClaimsPacific Claims has been operating since 1995 and is a respected industry leader as Chartered Loss...

  • Claims Team Leader

    2 days ago

    Brisbane, Queensland, Australia beBeeHomeClaims Full time $80,000 - $150,000

    Job OverviewWe are seeking a seasoned leader to oversee the activities of our Home Claims team. The ideal candidate will have 12 months experience in Home Claims and be able to effectively supervise team members, provide guidance on company policies, and manage changing priorities.Key Responsibilities:Lead and motivate team members to achieve excellent...

  • Claims Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia Zurich Cover-More Full time

    Join to apply for the Claims Team Leader role at Zurich Cover-More1 day ago Be among the first 25 applicantsJoin to apply for the Claims Team Leader role at Zurich Cover-MoreSalary: $93,373.00 - $126,328.00Job Type: Permanent - Full TimeLocation: Brisbane, QueenslandJob Category: Insurance & SuperannuationJob DescriptionAre you ready to grow your career in...

  • Claims Team Leader

    10 hours ago

    Brisbane, Queensland, Australia Zurich Cover-More Full time

    Join to apply for the Claims Team Leader role at Zurich Cover-More1 day ago Be among the first 25 applicantsJoin to apply for the Claims Team Leader role at Zurich Cover-MoreSalary: $93,373.00 - $126,328.00Job Type: Permanent - Full TimeLocation: Brisbane, QueenslandJob Category: Insurance & SuperannuationJob DescriptionAre you ready to grow your career in...

  • Claims Team Leader

    1 day ago

    Brisbane, Queensland, Australia Cover-More Group Full time

    So, what's the job?You'll be responsible for leading and developing a high-performing teamYou'll oversee the day-to-day work of your team to ensure accurate and timely claims processing in line with applicable laws and administrative rules, as well as departmental processes and proceduresYou'll instill a team attitude towards delivering consistent,...

  • Team Leader Claims Specialist

    2 days ago

    Brisbane, Queensland, Australia Auto & General Australia Full time

    Join to apply for theTeam Leader Claims Specialistrole atAuto & General AustraliaOverviewThe Frontline Team Leader plays a pivotal role in leading and developing a high-performing team of dedicated Claims consultants, ensuring the delivery of exceptional customer service and efficient claim resolution throughout the entire customer journey. This role...

  • Claims Team Leader

    7 days ago

    Brisbane, Queensland, Australia Cover-More Group Full time

    So, what's the job?You'll be responsible for leading and developing a high-performing teamYou'll oversee the day-to-day work of your team to ensure accurate and timely claims processing in line with applicable laws and administrative rules, as well as departmental processes and proceduresYou'll instill a team attitude towards delivering consistent,...

  • Claims Team Leader

    5 days ago

    Brisbane, Queensland, Australia Cover-More Group Full time

    So, what's the job?You'll be responsible for leading and developing a high-performing team You'll oversee the day-to-day work of your team to ensure accurate and timely claims processing in line with applicable laws and administrative rules, as well as departmental processes and procedures You'll instill a team attitude towards delivering consistent,...