Operations Manager

The role of the Facilities Operations Manager is to oversee the maintenance, safety, and building operations of all sites. This position requires a comprehensive knowledge of all building systems and operational functions.

• Provide leadership and supervision to staff in a manner that motivates, empowers, guides, and directs them to be responsible and accountable.
• Support direct reporting supervisors by coaching, mentoring, guiding, problem-solving, and professional development. Provide leadership to ensure excellent internal departmental service.
• Undertake regular check-ins, team meetings, and performance management as needed.
• Participate in recruitment, retention, labor relations matters, and oversee team performance management.
• Ensure health and safety procedures are in place and followed by staff; potential health and safety risks are identified, reported, and addressed with support from the relevant departments.

• Oversee the custodial services for all sites and ensure a high standard of cleanliness and safety are adhered to.
• Ensure that all custodial staff are properly trained in various facets, such as orientation, chemical use, proper cleaning procedures, and safety.
• Oversee suite turnovers to ensure that they are completed in a timely manner at an acceptable standard.
• Oversee the maintenance/inventory levels of cleaning supplies.
• Work collaboratively with the Director of Facilities to develop annual budgets and manage/control the facilities budget.
• Oversee the implementation of systems that improve efficiency and effectiveness in maintenance and custodial service delivery.
• Prepare correspondence, letters, and reports as required.
• Obtain and maintain current knowledge of maintenance services, approved standards, legislation, regulations, policies, procedures, and trends. Advise on cost-effective and efficient measures.
• Oversee contractors on site as established by the Director of Facilities.
• Ensure all regulatory compliance requirements have been adhered to and all related documentation is maintained and regular and accurate reports are delivered as required.
• Maintain and build cooperative relationships with all OPS management/staff, external contractors, tenants, and service users.
• Work closely with program and operational staff to ensure that facilities meet the needs of tenants and staff.
• Work independently to meet deadlines and complete assignments as instructed.

• Ensure site and system inspections and scheduled maintenance are conducted at appropriate intervals and that corrective maintenance and capital projects are scheduled to address findings.
• Ensure suites are inspected in collaboration with the Housing Department through suite turns and inspections, that conditions are documented, corrective maintenance action is scheduled as required, and tenancy issues are observed.
• Support the completion of a maintenance schedule and track progress/completion of related activities.
• Work closely and effectively with the Director of Facilities to ensure their needs are best met within the Facilities Department's capacity.

• Monitor the completion of service requests in an effective and efficient manner.
• Oversee suite turnovers.
• On-call coverage for after-hours emergencies as required.
• Schedule and oversee after-hours coverage for the team.
• Work together with the Director of Facilities to maintain a list of preferred vendors that can be contacted during emergencies.

• Degree or Diploma in Facilities Management, maintenance, or related field or equivalence in knowledge and experience.
• Minimum 3 years of experience in a related management role, preferably within a unionized environment.
• Strong knowledge of general maintenance procedures, plumbing, carpentry practical theory, HVAC, and electrical systems.
• Proven leadership and team management skills.
• Knowledge of preventative and compliance maintenance programs.
• Experience working with external contractors/trades and service technicians.
• Experience working within residential supportive housing properties is welcomed.

• Knowledge of current social issues related to homelessness, mental illness, and drug addiction.
• Familiarity with local building codes, safety regulations, and compliance requirements.
• Excellent understanding of general property management.
• Proficiency with Microsoft products/software and aptitude to assess and work with maintenance software for advancing routine workflow procedures.
• Strong administrative and leadership skills.
• Demonstrate positive, professional, and engaging approach to work and the workplace.
• Strong attention to detail with custodial standards.
• Experience in developing training standards and written procedures for custodial team.
• Strong interpersonal communication skills.
• Demonstrated ability to troubleshoot and manage building issues as they arise.
• Demonstrated ability to prioritize in a changing environment and capacity to work well under pressure, independently.
• Excellent written and oral communication skills.

Our organization values diversity and is committed to creating an inclusive workforce.