Service Operations Manager

18 hours ago

Geelong, Victoria, Australia beBeeICT Full time $83,600 - $106,600

Job Summary:

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The Service Support Directorate is seeking an experienced and dynamic Service Operations Manager to oversee key ICT service desk support functions.

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This pivotal role ensures the delivery of high-quality, efficient, and customer-focused ICT support services to our members.

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The successful candidate will foster a culture of excellence, innovation, and accountability within the directorate.

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Main Responsibilities:

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  • ">
  • Oversee service requests, incidents, and problems to maintain service standards and optimise customer satisfaction.">
  • Analyse performance data to drive continuous improvement.">
  • Collaborate closely with other directorates to ensure timely and effective resolution of technical issues.">
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Requirements:

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The ideal candidate will have experience in ICT service management, strong leadership skills, and excellent communication abilities.

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A bachelor's degree in a related field is preferred, but not essential.

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The selected candidate will be required to undergo a background check prior to employment.

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Benefits:

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The position offers a competitive salary package, including benefits such as health insurance and retirement plan.

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Additionally, the employee will have access to ongoing training and development opportunities.

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About Us:

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We are a forward-thinking organisation committed to delivering high-quality services to our members.

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We value diversity, equity, and inclusion and strive to create a workplace that is respectful and inclusive for all employees.

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How to Apply:

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Interested candidates should submit their application, including a cover letter and resume, to us by [insert deadline].

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