Customer Grievance Resolution Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCompliance Full time $72,000 - $94,000
Job Overview

The role entails addressing customer complaints and ensuring timely resolution to a high standard.

Main Responsibilities:

  • Conducting in-depth investigations into customer grievances.
  • Analysing evidence and preparing comprehensive determinations for Internal Dispute Resolution cases.
  • Drafting detailed responses for External Dispute Resolution cases.
  • Identifying breaches of regulatory requirements and legislation.

For success in this position, the ideal candidate will possess a tertiary qualification in Law, have demonstrated understanding of Financial Services regulatory compliance frameworks, and proven experience in complaints resolution within the financial services industry.

Key Skills Required:

  • Excellent communication skills.
  • Strong analytical and problem-solving capabilities.
  • Organisational skills with attention to detail.
  • Able to work across complex cases within insurance.

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