Lead Customer Experience

7 days ago

Adelaide, South Australia beBeeLeadership Full time $85,900 - $108,100
Customer Service Team Leader

This is an opportunity to make a meaningful impact as a Customer Service Team Leader.

As a key member of our team, you will be responsible for leading the customer access team to deliver exceptional service at the first point of contact for people enquiring about our broad range of community services.

Your main responsibilities include:

  • Coaching and mentoring your team to consistently exceed service expectations.
  • Monitoring enquiry and referral processes to ensure accurate and timely service.
  • Acting as a first point of escalation to maintain quality and responsiveness.
  • Collaborating with internal stakeholders to ensure knowledge sharing and team readiness.
  • Supporting a positive team culture grounded in empathy, support, and inclusion.

To succeed in this role, you will have:

  • Proven experience leading customer service teams, ideally in a contact centre environment.
  • Strong ability to coach, motivate, and manage performance.
  • Exceptional communication and interpersonal skills.
  • Proficiency in Zendesk (or similar), Salesforce, and Microsoft Office Suite.
  • A track record of high-quality customer service delivery.

We offer a supportive and values-driven work environment, flexible working arrangements, access to generous salary packaging, and ongoing development opportunities. We value diversity and welcome applicants from diverse backgrounds.

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