Customer Experience Lead

1 day ago

Adelaide, South Australia beBeeCustomer Full time $104,500 - $124,900

Lead Customer Insights Specialist

">

This is a full-time, permanent position that offers a collaborative culture where your contributions truly matter.

You'll be responsible for leading the end-to-end management of customer experiences and guiding best practice standards within Dynamics 365 Customer Insights.

Key responsibilities include:

  • Tracking campaign performance, reporting on results, and identifying ways to improve channel use and data effectiveness.
  • Contribute to the development and implementation plan for direct marketing campaigns for various products.
  • Define and write user stories, acceptance criteria, and success metrics to deliver value for teams, businesses, and customers.
  • Leverage supplier and implementation partner expertise to support and inform product roadmaps.

About You

We're looking for a confident and passionate self-motivated individual who enjoys working in a high-performing culture.

Desirable skills and qualifications include:

  • Ability to work in both marketing and technical spaces.
  • Demonstrated experience with Dynamics 365 Customer Insights highly regarded.
  • Tertiary qualifications with a degree in Marketing, Computer Science, Design, Project Management, or similar.
  • Skilled in providing ongoing, timely, and constructive feedback to agile teams.

About Us

Our company is proud to be one of South Australia's most iconic brands, trusted by members for over 120 years.

Our services include travel, energy, solar, battery, electric vehicle charging, our rewards program, and more. Our goal is to continuously diversify to better help our members and community.

  • Customer Experience Lead

    4 days ago

    Adelaide, South Australia beBeeEngagement Full time $100,000 - $120,000

    Job OpportunityThe National Centre for Vocational Education Research seeks a seasoned professional to lead our newly formed Engagement & Experience Branch as an Engagement and Experience Manager.This role serves as the bridge between our products and users, ensuring that every touchpoint is intuitive, impactful, and aligned with stakeholder needs.The...

  • Lead Customer Experience

    7 days ago

    Adelaide, South Australia beBeeLeadership Full time $85,900 - $108,100

    Customer Service Team LeaderThis is an opportunity to make a meaningful impact as a Customer Service Team Leader.As a key member of our team, you will be responsible for leading the customer access team to deliver exceptional service at the first point of contact for people enquiring about our broad range of community services.Your main responsibilities...

  • Customer Experience Lead

    4 days ago

    Adelaide, South Australia beBeeCustomer Full time $120,000 - $160,000

    We're seeking an exceptional individual to lead our customer experience transformation. This role requires a strategic thinker with a passion for people."] ,

  • Customer Experience Lead

    1 week ago

    Adelaide, South Australia Adelaide Wedding Hire Full time $60,000 - $80,000 per year

    Customer Experience Lead – Adelaide Wedding & Party HireDo you love talking to people, rolling up your sleeves, and helping create unforgettable celebrations? At Adelaide Wedding & Party Hire, we're looking for a friendly, energetic team member who enjoys both customer service and being hands-on in the events world.About UsWe hire out everything from...

  • Customer Experience Lead

    1 week ago

    Adelaide, South Australia RAA Full time $90,000 - $120,000 per year

    Are you passionate about creating exceptional customer experiences? Do you thrive on turning insights into action and leading change that truly matters? If so, RAA is ready to welcome you to our team.Why This Role ExistsAt RAA, we're proudly member obsessed. This role is designed to drive meaningful change that enhances how our members engage with us. You'll...

  • Customer Experience Lead

    6 days ago

    Adelaide, South Australia RAA Full time

    Are you passionate about creating exceptional customer experiences? Do you thrive on turning insights into action and leading change that truly matters? If so, RAA is ready to welcome you to our team.Why This Role ExistsAt RAA, we're proudly member obsessed. This role is designed to drive meaningful change that enhances how our members engage with us. You'll...

  • Customer Experience Team Lead

    12 hours ago

    Adelaide, South Australia beBeeCustomerService Full time $45,000 - $55,000

    Customer Service Team LeadWe are seeking an experienced Customer Service Team Lead to join our team.The ideal candidate will have excellent communication and leadership skills, with a passion for delivering exceptional customer experiences.In this role, you will be responsible for leading a team of customer service representatives, providing guidance and...

  • Lead Customer Service Experience

    2 weeks ago

    Adelaide, South Australia beBeeLeadership Full time $90,000 - $110,000

    Customer Service Team LeadAs a seasoned customer service professional, you will have the opportunity to develop and lead a team that provides exceptional service to customers.This role requires strong leadership skills, as well as the ability to motivate and coach team members to consistently deliver high-quality service.Key ResponsibilitiesDevelop and...

  • Experience Lead

    6 days ago

    Adelaide, South Australia beBeeCustomerCentric Full time $120,000 - $150,000

    Job Overview:We are seeking an experienced professional to lead our Engagement & Experience Branch. As a strategic leader, you will cultivate deep engagement, amplify impact across multiple audience segments, and inspire customer-centric innovation.Key Responsibilities:Use data insights, research delivery, and communications to create intuitive touchpoints...

  • Leading Customer Experience Strategist

    6 days ago

    Adelaide, South Australia beBeeCustomerExperience Full time $120,000 - $180,000

    Job DescriptionBe part of a new era in Centennial Park's history.- Lead a multi-faceted team within a well-respected organisation.- Develop and implement innovative customer experience strategies.Established in 1936, Centennial Park has a long and proud history serving the community of South Australia. Recognised as a progressive organisation in cemetery...