Customer Experience Lead

7 days ago

Adelaide, South Australia beBeeEngagement Full time $100,000 - $120,000
Job Opportunity

The National Centre for Vocational Education Research seeks a seasoned professional to lead our newly formed Engagement & Experience Branch as an Engagement and Experience Manager.

This role serves as the bridge between our products and users, ensuring that every touchpoint is intuitive, impactful, and aligned with stakeholder needs.

The successful candidate will require:

  • Experience in being the voice of the customer across an organisation, leading, influencing and supporting staff at all levels to understand and address client needs.
  • Extensive experience developing and implementing high-quality, targeted, coordinated communications and stakeholder engagement plans.
  • Demonstrated excellence in leading small teams to deliver quality products against tight deadlines.
  • Exceptional capabilities to identify, form and maintain stakeholder and internal organisation relationships with technical professionals.

This is an ongoing full-time position, based in Adelaide or located in Sydney, Melbourne, Canberra, with regular travel to Adelaide. A generous salary package will be negotiated with the successful candidate.

Main Responsibilities
  • Lead strategic vision and project management excellence to deliver targeted communications, seamless stakeholder experiences, and data-informed engagement strategies.
  • Drive innovation in visual and web-based communication tools, amplify customer voice in shaping organisational direction, and foster a decentralised capability model for stakeholder engagement.
About Us

We are a professional and independent body responsible for collecting, managing, analysing, evaluating, and communicating research and statistics about vocational education and training.

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