Customer Experience Leader

2 weeks ago

Logan City, Queensland, Australia beBeeLeadership Full time $90,000 - $115,000

At the forefront of delivering exceptional customer experiences, we combine technological prowess with people-centric approaches and data-driven insights.

About the Role

The Contact Centre Manager is responsible for driving the performance of the Contact Centre, ensuring key objectives and metrics are met within contractual timeframes.

Key Responsibilities:
  • Implement best practice initiatives to drive operational effectiveness across the Contact Centre, developing proactive solutions to exceed performance standards.
  • Maintain strong relationships with clients by providing valuable feedback and identifying new business opportunities.
  • Ensure financial accountability, meeting budgetary targets and key performance indicators.
  • Regularly review and assess performance and delivery standards to address challenges.
  • Provide leadership and support for direct reports, appraise their performance, and provide development opportunities.

We value diversity and foster an inclusive culture that celebrates individuality and promotes equal opportunities.

Our approach prioritizes collaboration, open communication, and mutual respect. We encourage individuals to grow and thrive in a supportive environment.

What You'll Need

To succeed in this role, you will require:

  • Strong leadership and interpersonal skills.
  • Ability to drive change and implement best practices.
  • Excellent communication and problem-solving skills.
  • Financial management and analytical skills.
  • Experience in contact centre management or a related field.
Why Join Us

As a valued member of our team, you can expect:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • Competitive compensation and benefits package.
  • Recognition and rewards for outstanding performance.

Join us in shaping the future of customer experience and growth.

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