Customer Experience Champion

2 weeks ago

Logan City, Queensland, Australia beBeeCustomerService Full time $40,000 - $60,000
Job Title: Customer Experience Champion

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Champion. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring a seamless recycling experience for our customers.

This is an exciting opportunity for someone who is passionate about providing excellent customer service and making a positive impact on the community. If you have a strong commitment to excellence and a willingness to learn and grow with our organization, we would love to hear from you

Responsibilities:
  • Deliver outstanding customer service to our customers, ensuring their needs are met and exceeded
  • Sort recyclable items into their correct categories, maintaining high levels of accuracy and efficiency
  • Transport items to the relevant storage area, using manual handling or forklift equipment as required
  • Ensure customers are welcomed and assisted with their recycling products, inspiring repeat business and loyalty
  • Cash handling and processing transactions accurately and efficiently
  • Maintain a safe and healthy work environment, adhering to all health and safety procedures and reporting any hazards or incidents
  • Continuously look for opportunities to improve efficiency and increase customer satisfaction, suggesting innovative solutions and best practices
Requirements:
  • Previous customer service, hospitality, or retail experience, preferably in a fast-paced environment
  • Proficiency in Excel and Outlook, with ability to learn new software and systems quickly
  • A great 'can-do' attitude, with a passion for delivering exceptional customer service and making a positive impact on the community

We celebrate diversity, equity, and inclusion, and strive to create a workplace that is welcoming and respectful to everyone. We encourage applications from people of all backgrounds, ages, and abilities.

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