Unified Communications Systems Engineer

6 days ago

Gold Coast, Queensland, Australia beBeeCommunication Full time $80,000 - $150,000

Job Title: Unified Communications Specialist

Job Description:

The Unified Communications Specialist plays a key role in ensuring the smooth operation of our organization's unified communications systems. This involves supervising a team to provide high-level technical knowledge and support for 2nd level incidents, as well as advising on technical direction and implementing alternative courses of action when necessary.

The successful candidate will be responsible for documenting and maintaining the data network and unified communications infrastructure within the Digital Partnership Team, encompassing touch points across all connected systems. They will also contribute to the monitoring and preparation of appropriate reports, documentation, and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.

Additionally, the Unified Communications Specialist will provide input into effective change, problem management, capacity planning, incident management, risk management, and continuity planning, utilizing industry best practices in systems support and service delivery, compliant with the Information Technology Infrastructure Library (ITIL) framework.

Required Skills & Qualifications:
  • Advanced technical expertise in data networks and unified communications
  • Experience with Cisco LAN and Data Centre design, including Layer 2/3 routing protocols and VLAN/VRF configuration
  • Knowledge of wireless technologies, including Cisco Wireless Controllers and Access Points
  • Proficiency in voice over IP technologies and protocols (H.323, SIP, SCCP, etc.)
  • Ability to supervise a small team of technical staff to achieve and exceed defined service levels
Benefits:

This role offers a range of benefits, including:

  • Competitive salary and remuneration package
  • Ongoing training and professional development opportunities
  • A supportive and collaborative work environment
Others:

It is a condition of employment for this role that you are, and remain, vaccinated against certain vaccine-preventable diseases. You will also be required to participate in on-call arrangements and be available as a point of escalation for major service interruptions out of hours.

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