Customer Experience Specialist

4 days ago


Mackay, Queensland, Australia Ally Fashion Full time

Company Overview

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Ally Fashion is a dynamic Australian-based fast-fashion retailer with over 150+ stores nationally and a thriving online store shipping worldwide. We pride ourselves on providing our customers with value, quality, and on-trend outfits through an enthusiastic, fun, and professional team.

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About the Role

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This role will see the successful candidate delivering an exceptional customer experience to every customer in our stores, building rapport with regular customers, and recognizing loyal customers to provide care and fashion consultation in a professional yet friendly manner.

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The Sales Assistant will be flexible to work rotational weekend rosters including late-night trade and will be exposed to opportunities to work in various areas of the store such as on sales floors, front registers to assist checkouts, fitting room assistance, and in-store reserves.

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Key Responsibilities

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Staying on top of stock levels, connecting/consulting with, and understanding customers to drive store sales results, maintaining other in-store visual merchandising, and supporting duties.

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What We Offer

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You will be joining a dynamic and friendly team where you will be challenged and supported to achieve personal and business goals. The company is highly focused on developing our potential talents, preparing you to be a future leader in a long-term and successful career journey with Ally Fashion.

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Benefits

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  • Competitive salary with bonuses and incentives ($50,000 - $65,000 per annum)">
  • Taking advantage of our generous employee discounts">
  • Recognition program and service awards">
  • Recruitment referral incentives">
  • Competitions and giveaways">
  • Support and development">
  • Being part of the giving-back culture to support several local charities and organizations on a community level">

We are looking for an individual who genuinely loves fashion, enjoys working in a fast-paced environment, works well under pressure, and has a passion to succeed. You will need to be proactive, hands-on, and self-driven; you will thrive when provided with challenges and work well either in a team or autonomously.

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Requirements

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  • A genuine passion for fashion and retail">
  • An ability to work well under pressure and meet deadlines">
  • Excellent communication and interpersonal skills">
  • A strong desire to continuously exceed customers' expectations">
  • Proven experience in retail (preferably fashion) is an advantage">
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About Us

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At Ally Fashion, we are committed to providing our customers with an exceptional shopping experience. We believe in being ambassadors of our brand, modeling Ally Fashion values of Customer Centric, Achieving Excellence, Display Honesty, and Forever Evolving while ensuring that we make every day a brighter day as a team.



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