Customer Experience Specialist

4 days ago


Mackay, Queensland, Australia Blackwoods Full time
Job Description:

We are seeking a skilled Part-Time Customer Care Consultant to join our high-performing Trade Store team. This role is critical to our broader Customer Care Excellence Team and will be based in Mackay QLD.

Key Responsibilities:
  • Deliver exceptional customer service, handle customer requests, source parts, and provide ETA's on backorders.
  • Perform warehousing tasks, including picking, packing, and put-aways when required.
  • Conduct daily stock replenishment and stock takes.
  • Handle customer transactions, including cash, card, and account payments.
  • Ensure showroom displays, stock rotations, and general housekeeping of the counter and packing area.

Requirements:
  • Proven customer service experience in a trade store or retail environment.
  • Excellent customer service skills with a 'customer first' approach.
  • Clear written and verbal communication skills.
  • Self-motivated and enthusiastic about personal development within the company.
  • Ability to multitask in a fast-paced, high-pressure environment.
  • Exceptional organisational and time management skills.
  • Available to work Part-Time (25 hours) between 8:30am-4:30pm, Monday to Friday.


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