Customer Experience Specialist
4 days ago
We are seeking a skilled Part-Time Customer Care Consultant to join our high-performing Trade Store team. This role is critical to our broader Customer Care Excellence Team and will be based in Mackay QLD.
Key Responsibilities:
- Deliver exceptional customer service, handle customer requests, source parts, and provide ETA's on backorders.
- Perform warehousing tasks, including picking, packing, and put-aways when required.
- Conduct daily stock replenishment and stock takes.
- Handle customer transactions, including cash, card, and account payments.
- Ensure showroom displays, stock rotations, and general housekeeping of the counter and packing area.
Requirements:
- Proven customer service experience in a trade store or retail environment.
- Excellent customer service skills with a 'customer first' approach.
- Clear written and verbal communication skills.
- Self-motivated and enthusiastic about personal development within the company.
- Ability to multitask in a fast-paced, high-pressure environment.
- Exceptional organisational and time management skills.
- Available to work Part-Time (25 hours) between 8:30am-4:30pm, Monday to Friday.
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