Customer Experience Specialist
2 weeks ago
Deliver outstanding service to customers, addressing their needs and resolving issues in a timely and professional manner.
Provide excellent face-to-face customer service, handling customer requests, sourcing parts, and managing backorders.
Assist with warehousing tasks, including picking, packing, and put-aways, as required.
Perform daily stock replenishment and stock takes to maintain accurate inventory levels.
Handle customer transactions, including cash, card, and account payments.
Contribute to showroom displays, stock rotations, and general housekeeping of the counter and packing area.
RequirementsExperience in customer service in a trade store or retail environment.
Excellent customer service skills, with a strong focus on providing a 'customer-first' approach.
Clear and effective written and verbal communication skills.
Self-motivation and a desire for personal development within the company.
Ability to multitask in a fast-paced, high-pressure environment.
Exceptional organisational and time management skills.
Availability to work 25 hours per week, between 8:30am-4:30pm, Monday to Friday.
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