Retail Sales Supervisor

7 days ago

Melbourne, Victoria, Australia JD Sports Fashion Australia Pty Full time

About JD Sports Fashion Australia Pty

JD Sports Fashion Australia Pty is a leading global sports fashion retailer with a strong presence in the Australian market. We are committed to providing an exceptional shopping experience to our customers and strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

The Role

We are seeking a highly motivated and experienced Retail Sales Supervisor to join our team. As a Retail Sales Supervisor, you will be responsible for providing our customers with an exceptional shopping experience, while overseeing point of sale operations. Your key responsibilities will include:

  • Processing sales, including refunds and exchanges as the key POS operator
  • Answering customer queries via phone and face-to-face
  • Cash handling
  • Supporting the Management team where required
  • Leading by example to set management expectations across the team and manage performance
  • Working with the Management Team to ensure that budgets & KPI's are met

Requirements

To be successful in this role, you will need to have:

  • Minimum 2 years' experience within retail or a similar industry
  • Passion for creating an amazing service experience and culture for our customers
  • Proven track record in driving and exceeding set KPI's and good communication with all stakeholders
  • Excellent time management skills to ensure that daily priorities are executed in a timely manner

What We Offer

We offer a range of benefits to our employees, including:

  • One month paid parental leave
  • Referral bonus scheme
  • Training and development to evolve and shape your career
  • Opportunity to progress across all areas of the business, including Retail, Support Office, and our Distribution Centre
  • Attractive staff discount, usable for friends and family
  • Access to our Employee Assistance Program & Mental Health champions

We are passionate about connecting with skilled and dynamic individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

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