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Retail Supervisor
2 months ago
We are seeking a highly motivated and experienced Retail Supervisor to join our team at Burberry. As a Retail Supervisor, you will be responsible for leading a high-performing customer-facing team and ensuring that every interaction with a customer is memorable.
Key Responsibilities- Supervise and motivate sales associates to deliver high-value experiences on the selling floor.
- Act as a quality control supervisor to ensure every interaction with a customer is memorable.
- Partner with associates to improve overall selling skills and close sales to achieve sales goals and KPIs.
- Lead a high-performing customer-facing and service-oriented team.
- Coach and provide feedback to the team to ensure all customers serviced in the store receive the full Burberry Experience.
- Manage customer flow to ensure the best possible service and that no client is left unattended.
- Set the pace and standard to deliver excellent service to customers.
- Drive partnership on the selling floor between sales associates, specialists, stock associates, and operations team.
- Coach 'in the moment' and after every transaction and client interaction, reach out to associates to talk through successes and opportunities and ensure proper follow-through on follow-up actions.
- Develop and retain talented employees by recognizing and rewarding performance through monthly development plans and annual performance reviews.
- Lead by example by delivering the Burberry Experience to customers when necessary.
- Partner with GM, SM, and S&P to take ownership of Burberry Experience training within the store.
- Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips, and talking through difficulties of individual associates.
- Partner with store management to set goal expectations.
- Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorizing promotional discounts, and employee sales.
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to the next level.
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
- Assist with the opening and closing of store, which includes securing doors, windows, and merchandise, successful alarming of store, and POS procedures.
- Advanced knowledge of POS system.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 1-2 years previous supervisory or management experience in retail sales.
