Customer Experience Specialist

24 hours ago

NewcastleMaitland, Australia beBeeCustomerService Full time $48,000 - $72,000
About the Role

We're seeking a customer service expert to deliver exceptional experiences and grow our sales business.

Key Responsibilities
  • Provide outstanding customer interactions via inbound calls, ensuring positive outcomes.
  • Educate customers on our products and services, driving growth in new sales and retention.
  • Manage high call volumes efficiently, maintaining accuracy in customer issues and resolutions.
Requirements
  • Passion for delivering excellent customer experiences and finding solutions.
  • Previous experience in customer service or transferable skills from retail, hospitality, or leisure.
  • Proficiency in written and verbal communication, listening, and empathic skills, with resilience for handling complex challenges.
Benefits
  • Comprehensive benefits package, including virtual health support.
  • Generous holiday allowance of 7.2 weeks, including Bank Holidays, and enhanced maternity leave.

We value diverse teams and believe varied backgrounds make us stronger. Our colleagues work in a hybrid model, with time in offices for key moments.

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