Front Office Team Member

7 days ago


Gold Coast, Queensland, Australia beBeeAmbassador Full time $55,000 - $75,000
Customer Service Ambassador

We are seeking a Customer Service Ambassador to provide exceptional customer experiences and contribute to the success of our front office team. As a key member, you will be responsible for delivering outstanding service, handling guest requests efficiently, and maintaining accurate records.

  • Key qualifications include:
  • Proven customer service experience in a fast-paced environment
  • Proficient computer skills, including Microsoft Suite and hotel management systems
  • Availability to work varied shifts, including mornings, evenings, and weekends
Responsibilities:
  1. Provide excellent customer service during check-in, check-out, and throughout guests' stays
  2. Assist guests with luggage and other porterage duties
  3. Ensure accuracy of guest accounts on departure
  4. Promote hotel facilities through strong product knowledge and suggestive selling techniques
What We Offer:
  • A competitive hourly rate and superannuation benefits
  • A range of employee perks, including worldwide discounts and recognition events
  • Opportunities for skill development and career growth within our dynamic organization


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