Client Service Liaison

3 days ago

Wollongong City Council, Australia beBeeCustomerService Full time $54,000 - $72,000
Job Title: Client Engagement Consultant

We are seeking an individual to fill the role of Client Engagement Consultant, a position that entails providing exceptional customer service to families and other stakeholders. The successful candidate will be responsible for maintaining accurate records, processing payments, and supporting Centre Directors and staff with enquiries.

Your Key Responsibilities:
  • Provide top-notch customer service to families and other stakeholders.
  • Maintain family accounts and records within the Client Engagement system.
  • Administer and process direct debits and other methods of payment.
  • Maintain accurate child attendance records for submission to relevant Government Departments.
  • Ongoing monitoring and active management of accounts.
  • Support Centre Directors and staff with enquiries from families.
  • Provide training for Centre Directors, staff, and families on the use of key systems including online enrolment and attendance software.
  • Ensure adherence to standardised administrative systems and procedures to support service delivery.

Please submit your resume and a cover letter outlining why you are a good fit for this role. We look forward to reviewing your application.

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