Customer Service Representative

7 days ago


City of Greater Dandenong, Australia Baptcare Careers Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Support to join our team at Baptcare Careers. As a key member of our Home Care Package services, you will be the first point of contact for our customers, providing exceptional internal and external customer service via telephone.

Key Responsibilities
  • Provide administrative support for customer care plans, including managing service schedules, budgets, and coordination of services.
  • Process invoices and update customer notes and budgets on a daily basis.
  • Liaise with Baptcare customers daily to provide admin support for customer care plans.
  • Prepare month-end reports.
What You'll Gain
  • Work in a hybrid model, with mostly remote work and occasional in-person meetings in Camberwell.
  • Access to not-for-profit salary packaging benefits.
  • Opportunity to work with a wonderful team who value your growth and development.
Requirements
  • Minimum 2 years' experience in a similar phone-based role with a high volume of incoming calls and problem-solving experience.
  • Experience in the Aged Care sector is highly regarded.
  • Qualification in Office Admin/Support or relevant experience.


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