Customer Service Representative

1 month ago


Cairns North, Queensland, Australia Belgravia Health & Leisure Group Pty Ltd Full time
{"Job Title": "Customer Service Officer", "Job Summary": "We are seeking a passionate and friendly individual to join our team as a Customer Service Officer. As a key member of our team, you will be responsible for delivering exceptional customer service to our members and visitors, ensuring a positive experience for all.

Key Responsibilities:

* Provide excellent customer service to all customers, both in person and over the telephone
* Apply sound cash handling principles and use of Point of Sale (POS) systems
* Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
* Promote the centres services and programs to customers and accept customer bookings and enrolments
* Develop and maintain good working relations with customers
* Promote and exercise good public relations at all times
* Opening/closing of the centre in accordance with security and safety procedures.

Requirements:

* Positive, friendly, helpful and energetic work style
* Computer literacy, familiarity with software packages and point of sale systems
* Experience in the leisure industry is desirable
* Current First Aid Certificate (Workplace Level 2)
* Current CPR Certificate
* Current Blue Card

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health, aquatics and leisure environment, we want to hear from you.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at.

About Us:

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a safe and inclusive work environment for all employees.

If you are interested in this role, please submit your application through our website.

We look forward to hearing from you.

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