Customer Experience Specialist

2 days ago

Wollongong, New South Wales, Australia beBeeCustomerExperience Full time $55,000 - $75,000
Job Description

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through various channels, including face-to-face, phone, and online interactions.

  • You will engage with customers to understand their needs and provide tailored solutions to resolve their queries.
  • Utilizing digital platforms and technologies, you will efficiently manage customer interactions, identify new opportunities to offer suitable financial products, and explore ways to enhance customer satisfaction.
  • Your role involves performing cash handling, balancing, and administrative tasks as required.
  • You will collaborate with the management team and colleagues to achieve company goals and objectives while maintaining high operational standards by adhering to established policies and procedures.

About You:

  • With experience in sales and customer service, preferably in retail, banking, or hospitality, you possess excellent communication and interpersonal skills.
  • Able to handle cash effectively and maintain accuracy in detail.
  • You have a learning mindset and ambition to build a career in the banking industry, coupled with proficiency in MS Office programs/apps and aptitude for technology.
  • Key attributes include honesty, integrity, and pride in following procedures in a regulated environment, as well as flexibility in the workplace, ability to take initiative, prioritize work, and problem-solve.
  • A genuine desire to help people and work directly with customers, as well as support a team.

About Our Organization:

We are a leading member-owned bank offering a range of products and services that aim to provide simple, competitive, and authentic banking benefits to our members and communities.

Requirements:
  • A supportive culture promoting inclusion and employee wellbeing.
  • Competitive remuneration packages.
  • Wellbeing days, product concessions, paid parental leave, purchased leave options, study assistance, and corporate uniform.
  • Genuine investment in your learning and professional growth, contributing to your long-term career development and success.

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