Customer Experience Professional

2 weeks ago

Wollongong, New South Wales, Australia beBeeCareer Full time $28,000 - $30,000
Customer Experience Specialist

We are seeking a highly skilled Customer Experience Specialist to join our team on a casual basis. As the face of our organisation, you will deliver exceptional customer experiences and moments that matter.

  • You will be responsible for delivering customer service excellence powered by optimism, learning all about our products and services, and sharing your knowledge in an easy-to-understand way.
  • You will provide personalised solutions and product expertise—your skills are your secret sales weapon.
  • You will work collaboratively with colleagues to create a welcoming environment where learning, growth, and memorable moments happen.
Daily Responsibilities:
  1. Deliver customer experiences that meet or exceed customer expectations.
  2. Learn and stay up-to-date on our products and services.
  3. Share your knowledge with customers in a clear and concise manner.
  4. Provide tailored solutions and product expertise to meet customer needs.
Your Skills:
  • Sales Superpower: You have a proven track record of meeting and exceeding sales targets.
  • Tech Explorer: You stay on top of the latest technology trends.
  • Problem-Solving Pro: Challenges become opportunities to help customers find solutions.
  • Team Spirit: You thrive in a collaborative, customer-focused environment.
What's in it for you?
  • Competitive remuneration and discounts (25% off Optus products and partner discounts).
  • Employee-led networks and diversity initiatives (Culture Connect, Elevate Women, Disability Network, Express Yourself).
  • Free counselling and support services 24/7 (in-person, phone, SMS, or video).
  • Flexible rosters to support life outside of work.
Diversity, Inclusion & Accessibility

We value diversity and encourage applicants from all backgrounds. If you require adjustments to participate in the recruitment process, please contact us for assistance.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Casual
  • Job function: Sales and Business Development
  • Industries: Technology, Information and Media

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