Customer Experience Specialist

1 day ago

Wollongong, New South Wales, Australia beBeeCustomerExperience Full time $76,800 - $80,640

Role Overview:

The Customer Experience Specialist plays a vital role in delivering exceptional customer service, ensuring seamless interactions across various touchpoints. This individual will be responsible for providing timely and effective responses to customer enquiries, resolving issues efficiently, and escalating complex matters when necessary.

About the Job:

  • Deliver high-quality customer service by interpreting and resolving first-contact enquiries
  • Communicate with customers in a courteous and empathetic manner, demonstrating a willingness to assist and a commitment to providing excellent service
  • Process transactions accurately and efficiently, adhering to established procedures
  • Evaluate and escalate complex issues to ensure timely and effective resolution

Requirements:

  • Demonstrated experience working in a customer-centric environment
  • Strong communication and interpersonal skills, with the ability to adapt to new processes and procedures
  • Ability to work independently and as part of a team, with a focus on delivering outstanding results

Working Conditions:

  • This is an exciting opportunity to work in the Government Sector, with the possibility of extension after the initial 3-month contract
  • A dynamic and supportive work environment, with opportunities for growth and development

Key Skills and Qualifications:

  • Knowledge and/or experience in a customer-centric service organisation
  • Ability to adapt to new systems and technologies, with a focus on continuous learning and improvement

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