Strategic Business Process Optimization Specialist

2 weeks ago


Melbourne, Victoria, Australia Melba Support Services Full time

About Melba Support Services

We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice.

Melba has been supporting the Victorian community for over 50 years, empowering people with disabilities to live fabulous lives of their choosing. Our mission is to open a world of opportunities and provide supports that foster independence and self-advocacy.

We are seeking an experienced Senior Business Analyst and Process Lead to play a vital role in delivering impactful programs that transform processes, systems, and outcomes for Melba.

Job Summary

This hybrid role requires working across Melba offices in Lilydale/Cheltenham and from home. You will be responsible for conducting detailed requirements gathering, process mapping (As-Is/To-Be), and gap analyses. Additionally, you will develop clear documentation, including business rules, customer journey maps, and process models.

Key Responsibilities



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