Operations Manager

7 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $180,000

About Silk Hospitality

We're redefining exceptional service in the hospitality sector. As a market leader in outsourced housekeeping, we deliver flawless guest experiences every day.

Our name reflects our commitment to seamless, smooth, and sophisticated service - just like silk. But behind our reputation lies a passionate and successful team of professionals who set the standard in hospitality support.

We have a long-standing national presence and a growing client base, built on a culture of trust, performance, and progression. We invest in our people and processes, ensuring our team members have the tools, support, and opportunity to grow their careers and thrive in a dynamic environment.

You'll be part of a supportive and driven team that's transforming the industry when you join us. Whether you're starting out or stepping up, excellence is recognised, hard work is rewarded, and leadership is developed from within.

Your New Role

As Operations Manager, you will lead a team of Operations Managers and take full accountability for the day-to-day operations across multiple properties along the East Coast. Your core responsibilities will include driving quality scores, achieving profitability, managing productivity, and developing strategic business plans for each site. A key focus is providing your team with the support to become effective business leaders while maintaining strong and collaborative relationships with all clients, including management of some key properties.

Key Responsibilities

  • Ensure all operations and business activities across your portfolio produce the desired results and are consistent with the overall strategy and mission.
  • Lead, inspire, and mentor the operations team, fostering continuous development, engagement, and succession planning.
  • This is a hands-on role. Perform daily quality controls and monitor KPIs.
  • Manage all financial aspects of your business unit including annual budgeting, cost control, and reporting to ensure all qualitative KPIs are achieved and upheld.
  • Build and maintain strong relationships with key partners and stakeholders, acting as a key point of contact for clients to ensure alignment and satisfaction including regular client meetings and interstate travel.

Key Experience & Attributes:

  • A minimum 5 Years experience in operations leadership, preferably within a contracting services environment or similar client-focused organisation.
  • Highly dependable and trustworthy, with a strong sense of professional integrity and accountability.
  • Proven ability to lead multi-site teams and deliver results in a fast-paced, service-driven environment.
  • Exceptional communication skills, both verbally and written.
  • Strong commercial acumen and a process-driven mindset, with the ability to analyse KPIs and make informed decisions which deliver excellent service & standards.
  • A natural leader with a hands-on approach and a commitment to continuous improvement, with a desire to work flexibly to suit the hours and needs of the business.
  • You are a person who is inquisitive and challenges the norm, with a desire to learn, grow, and contribute to the long-term success of the business.

What Sets Us Apart

  • National Presence, Local Spirit: We serve hotels across Australia while maintaining a personal, local touch.
  • We offer flexibility, industry-leading technology, and opportunities for professional development and career progression.
  • We tailor rewards to what appeals to you.
  • We celebrate success and are passionate about what we do.

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