Expert Network Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeNetwork Full time $120,000 - $170,000
About This Role

We are seeking a highly skilled and experienced Network Support Engineer to join our team. As a key member of our Support Engineering team, you will be responsible for providing expert-level technical support to customers and internal stakeholders.

Key Responsibilities:
  • Serve as an expert on networking, fleet monitoring, and customer support practices.
  • Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, and MSPs.
  • Drive strategy, as defined by leadership, and model technical troubleshoot methods for agents to follow.
  • Work collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations.
  • Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents.
  • Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks.
  • Be part of the on-call roster and handle incidents.
Requirements:
  • Bachelor's degree or equivalent experience.
  • 3+ years of engineering experience.
  • Advanced networking knowledge with an emphasis on enterprise deployments (routing, switching, etc).
  • Strong business acumen with a track record of success.
  • Excellent communication skills and ability to convey insights from complex analyses to internal and external entities.
  • Ability to think strategically and tactically with attention to detail.
  • Ability to clearly document technical issues, solutions, and knowledge base articles.
  • Tenacity to develop ideas independently and thrive in a fast-paced environment is essential for success.
  • Capable of working closely with data and using analytics to problem-solve.
  • Ability to travel both domestically and internationally (

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