Network Support Professional

3 days ago

Sydney, New South Wales, Australia beBeeNetwork Full time $90,000 - $120,000
Expert Network Solutions Specialist

We are seeking a skilled professional to deliver exceptional customer support on wireless networks enabled by advanced technology.

Main Responsibilities:

  • Provide technical assistance to customers and colleagues via phone, email, or chat
  • Configure network devices, including routers, switches, firewalls, and access points
  • Troubleshoot complex issues, such as routing, switching, and firewall problems - alongside the connected devices
  • Document all support interactions and their resolutions in detail
  • Evaluate complex cases and escalate them to higher-tier teams
  • Offer guidance, mentoring, and hands-on training to junior team members

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