Claims Professional

2 days ago

Sydney, New South Wales, Australia beBeeClaim Full time $95,536 - $129,984

Job Summary:

We are seeking an experienced claims professional to join our team. In this role, you will be responsible for managing a portfolio of general liability claims and representing our company in the industry.

About the Role:

This position involves handling a wide range of tasks, including claim management from receipt to final resolution, instructing loss adjusters and experts, and maintaining strong customer focus by proactively researching issues and providing support.

Your Key Responsibilities Will Include:

  • Managing claims from receipt to final resolution;
  • Instructing loss adjusters, experts and coverage/defence counsel;
  • Maintaining strong customer focus by proactively researching issues, providing support and assuring customer satisfaction in a timely fashion;
  • Responding to underwriting queries on claims and advise of any policy wording issues;
  • Completing detailed reviews of claim-related issues, including coverage, liability and quantum and document the claim file appropriately;
  • Raising and maintain appropriate and timely indemnity and expense reserves;
  • Formulating and executing negotiation and resolution strategies;
  • Managing international business claims in accordance with our standard operating procedures and requirements and feedback any changes in procedure to the team;
  • Complying with all Standard Operating Procedures and Claims Handling Guidelines; and
  • Complying with all legal and regulatory requirements.

About You:

To succeed in this role, you will need to have proven experience in insurance or financial services, excellent relationship-building skills, solid coverage, liability, investigation, evaluation, negotiation and claims resolution skills, and the ability to deliver high-quality customer service.

Benefits:

We offer a competitive benefits package, including attractive offices, 25 days annual leave, 15 days personal leave, flu vaccinations and annual health checks. We are an equal opportunity employer and value diversity at our company.

About Us:

We are a leading provider of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Required Skills and Qualifications:

  • Proven experience in insurance or financial services;
  • Excellent relationship-building skills;
  • Solid coverage, liability, investigation, evaluation, negotiation and claims resolution skills;
  • The ability to deliver high-quality customer service;
  • A university degree or equivalent preferred;
  • Demonstrated flexibility to adopt new ways of working principles and behaviours in their everyday life and coach other team members to do the same;
  • Expert in data analytics, developing methodologies and outputs to provide key insights to drive business decisions;
  • Have developed deep relevant digital expertise and advocate the use of these in a range of situations;

Why Choose Us:

We are a diverse and inclusive team that works well in a collaborative environment while fostering and developing independent thought. We offer modern working arrangements that allow all employees to adapt to changing work preferences.

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