Global Meeting Solutions Consultant

3 days ago

Sydney, New South Wales, Australia American Express Global Business Travel Full time
About American Express Global Business Travel
At Amex GBT, we help our customers achieve their goals through travel. We strive to create a workplace where everyone feels valued and inspired.

Your Role
The Strategic Program Manager will be responsible for managing existing clients of The Experience Studio, ensuring operational success, retention, renewal, and portfolio expansion. This role requires strong collaboration and relationship-building skills to leverage internal resources and maintain profitable business margins.

Key Responsibilities
  • Client retention, contract management, revenue growth, profitability, expansion, and overall account/event performance.
  • Partner with event operational teams, business travel, corporate card, and other partners to ensure synergies and cross-collaboration amongst shared accounts.
  • Provides meeting industry and product guidance targeted at client experience and operational improvements.
  • Participates in client meetings, presentations, and business reviews. Participates in management meetings to ensure standardization of processes.
  • Works alongside the operations team to ensure operational success throughout planning and if required, onsite support. Resolves problems and removes obstacles through interaction with other functional departments and escalates obstacles to Leader as needed.
  • Develops strategic partnerships with multiple contacts within client and supplier organizations. Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction.
  • Assess client-specific needs and develop a client-specific value proposition and pricing. Present a customized value proposition to client executive-level staff and to multiple stakeholders.

Requirements
  • Bachelor's degree with 5-7 years of business development experience specifically associated with high-caliber event production. Minimum of 6 years client management experience.
  • Consultative communication skills, including presentation, sales, and negotiation in a commercial environment.
  • Operational experience or understanding of operational processes as they relate to a client meeting or event.
  • Ability to grow internal and external relationships by providing insight and advice to enhance meetings and event solutions value and profitability.
  • Proven ability to drive results through trusted relationships bringing positive results for both the client and the business overall.
  • Proven ability to promote change and efficiencies within an organization.
  • Demonstrated ability to think conceptually, using strong analytical skills.
  • Excellent interpersonal and communications skills and experience at managing client expectations.
  • Demonstrated superior organizational abilities.
  • Ability to lead, influence, and motivate others - indirect reports, internal and external.

Estimated Salary: AU$100,000 - AU$120,000 per year

What We Offer
  • Flexible benefits tailored to each country and available from day one, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
  • Travel perks, such as deals on flights, hotels, cruises, and car rentals.
  • Opportunities for professional development through global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  • A commitment to Diversity, Equity, and Inclusion, with global Inclusion Groups and wellbeing resources to support mental and emotional health.

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