Disability Services Coordinator

2 weeks ago

Adelaide, South Australia Interact Australia Full time
About the Role

We are seeking an experienced professional to join our team as a Disability Services Coordinator. This dynamic role will act as the conduit between our NDIS participants and support crew, managing the day-to-day coordination of support delivery.

Key Responsibilities
  • Roster Management: Coordinate the deployment of support workers to ensure seamless delivery of services.
  • Ongoing Liaison and Communication: Build strong relationships with clients to understand their needs and goals, and facilitate effective communication with support workers.
  • Intake and Risk Assessment: Conduct thorough assessments of new participants to identify their needs and develop personalized support plans.
  • Utilization of Carelink+: Manage the deployment of staff, approve completed work, and ensure accurate billing.
  • Matching of Support Workers: Pair support workers with clients based on their needs and preferences.
  • Recruitment and Selection: Identify and recruit high-quality support staff to join our team.
  • Model, Mentor, and Monitor: Provide guidance and support to staff to ensure they work within the NDIS Code of Conduct framework.
  • Ongoing Monitoring and Nurturing: Foster a team culture that prioritizes customer service and excellence.
Requirements
  • Proven experience working in the Disability or Health Sector.
  • Demonstrated experience in rostering and coordinating disability services.
  • Knowledge of NDIS Framework and Community Services Funding Models.
  • Working knowledge of best practice rostering, workforce optimization, and system utilization.
  • Experience managing workforce issues, including supervision, coaching, and mentoring.
  • Experience managing complex disability presentations and complexities.
  • Experience in incident management and reporting.
  • Experience delivering outcomes and working with KPIs.
  • A current Driver's Licence (non-negotiable).
  • Ability to work onsite 5 days per week.
About Us

Interact Australia is a values-based not-for-profit organization that empowers people to achieve their full potential. We champion and support people with a disability in their choices, offering a range of person-centered supports. We are part of the IntoWork group, a national organization that opens doors to apprenticeships, training, employment, and support.

We value every employee by acknowledging and respecting their individuality, inspiring action and change, and creating connections to achieve social inclusion and equality. Our benefits include competitive remuneration and conditions, not-for-profit salary packaging, learning and development opportunities, and access to our Employee Assistance Program.

We are committed to fostering a culture of belonging and community for our clients, participants, and employees. We are an equal opportunity employer and encourage applications from candidates who represent the rich diversity of our society.

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