Reservations Team Coordinator

4 days ago


Cairns City, Queensland, Australia QUICKSILVER GROUP Full time

Based in Cairns, the Quicksilver Group is a multi-award-winning operator of ecotourism-based cruises to the Great Barrier Reef. The company operates a wide range of tours, including Great Adventures Reef and Green Island Cruises, Silverswift Dive and Snorkel Adventures, Ocean Spirit Michaelmas Cay Sailing Cruises, and Seawalker Green Island.

We are seeking a dedicated professional to assist our Reservations Team in providing exceptional customer service to our guests. As a key member of our team, you will be responsible for taking and confirming bookings, issuing tickets, and answering questions about itineraries, products, rates, and tours.

To succeed in this role, you must have:

  • A natural ability and passion for delivering exceptional customer service
  • Fantastic communication skills, particularly with spoken, phone, and written word
  • An enthusiastic and team-oriented approach
  • The ability to consistently portray professionalism with personal presentation and behaviours
  • Flexibility to work a 7-day rotational roster between 6:30am and 8pm

In addition, you should possess:

  • Previous experience within the tourism industry
  • Proficiency in computerized reservations, ticketing, and manifesting systems (Respax and RMS)
  • Cash handling skills

We offer an estimated salary of $55,000 - $65,000 per annum, depending on experience, plus the opportunity to develop your skills within the tourism industry with a reputable company. If you are looking to further your career, please visit the link below to apply.



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