Front Office Ambassador

2 days ago

Melbourne, Victoria, Australia Hilton Hotels Full time
{"title": "Front Office All Rounder", "description": "Job Summary

At DoubleTree by Hilton Hotel Melbourne - Flinders Street, we are seeking a Front Office All Rounder to join our team. As a key member of our Front Office Team, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience for our guests.

Key Responsibilities
  • Provide a reliable and friendly experience for all guests, ensuring their stay is memorable and enjoyable.
  • Complete check-ins and check-outs, manage guest requests and complaints, and proactively find ways to delight and excite our guests.
  • Assist with concierge-related duties, such as knowledge of surroundings, booking taxis, courier services, tours, and restaurants.
  • Maintain current knowledge of daily VIP movements, hotel products, services, pricing, and special promotional offers.
  • Maximize sales revenues through up-selling and marketing programs.
  • Perform general incoming communication duties, including taking enquiries via telephone and electronic registration systems.
  • Assist with luggage and delivering guest amenities to rooms.
Requirements
  • Have a friendly, bubbly, and positive demeanor.
  • Have excellent personal presentation and communication skills.
  • Radiate a passion for delivering exceptional levels of customer service.
  • Ability to work a flexible, rotating roster, including weekends, public holidays, and overnights.
  • Adapt to learning new computer systems with ease.
  • Ability to work on your own and as part of a team.
About Hilton

At Hilton, we know that our Team Members are the reason behind our success. We are committed to ensuring that Hilton is a workplace where you can thrive and make time for what matters most. As a valued member of our team, you can look forward to:

  • Competitive wages with higher penalty rates than industry average.
  • Uniform laundered by the hotel.
  • Team meals provided on each shift.
  • Worldwide travel discounts at unbelievable rates for you and your friends and family.
  • 25% off Food & Beverage in the hotel.
  • Leadership training programs created in conjunction with Harvard Business School, to help further your career development.
  • Employee Assistant Program & Mental Health Program.
", "lang_code": "en"}

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