Hotel Porter

5 days ago


Melbourne, Victoria, Australia 21c Museum Hotels Full time

Job Summary

We are seeking a highly motivated and customer-focused Hotel Porter to join our Front Office team at 21c Museum Hotels. As a Hotel Porter, you will play a vital role in ensuring our guests have an exceptional experience from the moment they arrive to the moment they depart.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their inquiries and requests in a timely and professional manner.
  • Assist with valet parking, ensuring that vehicles are safely parked and retrieved for guests.
  • Promote our hotel's amenities and services to guests, highlighting the unique experiences and offerings that set us apart.
  • Work collaboratively with the Front Office team to ensure seamless communication and a high level of service delivery.
  • Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date on the latest industry trends and best practices.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • A passion for delivering exceptional customer service and finding solutions to guest needs.
  • A valid driver's license, with a clean driving record.
  • The ability to work in a fast-paced environment with multiple priorities, remaining calm and composed under pressure.
  • Attention to detail, with a focus on ensuring that all tasks are completed accurately and efficiently.
  • Reliability and flexibility to work a rotating roster across 7 days, including evenings and weekends.

What We Offer

  • A competitive salary and benefits package, including opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional service.
  • The chance to work with a unique and innovative hotel brand, offering a one-of-a-kind experience for guests and employees alike.

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