A Strategic Advisor for Enterprise Customers

24 hours ago

Melbourne, Victoria, Australia beBeeSuccessPartner Full time $80,000 - $120,000
Job Title

A Platform Success Manager is needed to drive customer success by aligning platform capabilities with strategic goals.

This role involves serving as a strategic advisor and trusted partner to enterprise customers, ensuring customers achieve measurable value through effective platform adoption, operational alignment, and ongoing engagement.

Key Responsibilities
  • Customer Strategy & Value Realization: Build and maintain strong, trust-based relationships with business stakeholders, product owners, and executive sponsors. Conduct strategic planning and regular business reviews to align platform usage with customers' evolving goals. Drive value realization by linking platform capabilities to business outcomes across industries like banking, insurance, and telecom.
  • Platform Adoption, AI ML Advocacy & Engagement: Lead enablement and ongoing engagement efforts to maximize customer adoption and satisfaction. Promote usage of platform features and AI ML innovations through best practices, tailored training, and data-driven recommendations. Facilitate change management and empower customers to become self-sufficient users of the platform.
  • Operational Alignment & Risk Management: Partner with technical teams (DevOps, Engineering, IT) to ensure secure, scalable, and compliant platform deployments. Monitor KPIs, usage patterns, and service health to proactively identify risks or optimization opportunities. Support incident response and ensure timely communication, transparency, and continuous improvement.
  • Customer Advocacy & Collaboration: Act as the voice of the customer across internal teams, influencing product direction and support priorities based on field insights. Work closely with Sales and Professional Services to identify expansion opportunities and align on customer growth strategies. Develop and maintain success plans that integrate functional outcomes, platform performance metrics, and strategic objectives.
About Us

We're a leading global analytics software company helping businesses make better decisions in 100+ countries. We offer a culture of inclusion, collaboration, and innovation. Our employees thrive on teamwork and creativity.

Requirements
  • Experience: Customer success, platform consulting, or strategic account management preferably with enterprise SaaS/PaaS platforms.
  • Skillset: Business acumen, complex concept translation, cloud-native platforms (AWS, Azure, GCP), APIs, and platform health metrics. Excellent communication, facilitation, and stakeholder management skills.
  • Educational Background: Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
What We Offer
  • An inclusive work environment promoting diversity, equity, and inclusion.
  • The opportunity to make an impact and develop professionally.
  • A competitive compensation and benefits package.
  • A people-first approach prioritizing employee well-being and satisfaction.
Why Join Us

We help businesses reach new heights using Big Data analytics, artificial intelligence, machine learning, and more. Our solutions have transformed industries globally, creating tremendous demand for our services. We're seeking talented individuals who share our passion for innovation and collaboration.

Join Our Team

Apply today to take your career to new heights

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