Enterprise Platform Strategist

3 days ago

Melbourne, Victoria, Australia beBeeEnterprise Full time $90,000 - $120,000
Job Title: Enterprise Platform Strategist

As a key member of our platform success team, you will serve as a trusted advisor to enterprise customers leveraging our FICO Platform. Your mission is to drive customer value by aligning platform capabilities with strategic goals, ensuring both business impact and operational excellence.

Your Key Responsibilities
  • Customer Alignment: Build strong relationships with business stakeholders, product owners, and executive sponsors. Conduct strategic planning and regular business reviews to ensure platform usage aligns with evolving customer goals.
  • Platform Adoption & Advocacy: Lead enablement efforts to maximize customer adoption and satisfaction. Promote platform features and AI ML innovations through best practices, tailored training, and data-driven recommendations.
  • Operational Excellence & Risk Management: Partner with technical teams to ensure secure, scalable, and compliant platform deployments. Monitor KPIs, usage patterns, and service health to identify risks or optimization opportunities.
  • Customer Advocacy & Collaboration: Act as the voice of the customer across internal teams, influencing product direction and support priorities based on field insights.
Requirements
  • Experience in customer success, platform consulting, or strategic account management, preferably with enterprise SaaS/PaaS platforms.
  • Demonstrated ability to engage both business and technical stakeholders, translating complex concepts into clear value propositions.
  • Strong business acumen and experience driving measurable outcomes in highly regulated or data-driven industries.
  • Familiarity with cloud-native platforms, APIs, and platform health metrics.
  • Excellent communication, facilitation, and stakeholder management skills.
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