Senior Customer Experience Lead

2 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,800
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to lead our customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical environment.

As a key member of our team, you will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our reputation for excellence and expertise.

Main Responsibilities
  • Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and knowledge sharing.
  • Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate expert advice.
Requirements
  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with clients and liaise effectively with internal technical staff.
  • A proactive, problem-solving mindset with a focus on continuous improvement and customer satisfaction.
  • Solid administrative skills and proficiency with CRM systems and standard office software.

  • Senior Customer Experience Lead

    2 days ago

    Brisbane, Queensland, Australia beBeeService Full time $76,515 - $78,000

    Customer Service Manager JobWe are seeking an experienced and dynamic customer service manager to lead our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical environment.You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales...

  • Senior Customer Experience Lead

    3 days ago

    Brisbane, Queensland, Australia beBeeIndustry Full time $76,515 - $78,000

    **Job Overview:**We are seeking a seasoned Customer Service Manager to lead our client's customer service operations. This pivotal leadership role is designed for hands-on managers who thrive in technical, trade-focused environments.The ideal candidate will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every...

  • Senior Customer Experience Lead

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $120,000 - $140,000

    Join a dynamic team of customer experience specialists and make a lasting impact. Enjoy flexible working, including time on the road visiting customers, to deliver exceptional results.Key Responsibilities:Develop and implement long-term customer growth strategies to drive adoption, retention, and advocacyLead the entire customer lifecycle, from onboarding to...

  • Senior Customer Experience Manager

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,000 - $78,000

    Job Title: Senior Customer Experience ManagerWe are seeking a highly skilled and experienced Customer Service Manager to lead our customer experience operations.About the RoleThis senior leadership position requires a strategic thinker with a strong focus on coaching, mentorship, and continuous improvement. As a key member of our team, you will be...

  • Lead Customer Experience

    7 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $71,150 - $78,951

    Customer Experience Lead Job DescriptionThe role of the Customer Experience Lead is critical in driving the customer experience strategy for our health business, particularly through the Voice of Customer (VoC) initiatives.Key Responsibilities:Develop and support the customer experience strategy and program, aligning it with global VoC...

  • Customer Experience Lead

    2 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,300

    Job Title:Customer Experience LeadJob Description:The successful Customer Experience Lead will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our reputation for excellence and expertise.This pivotal leadership role is designed for a hands-on manager who thrives in a technical,...

  • Customer Experience Lead

    2 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000

    Job Title: Customer Experience LeadAbout the Role:This is a pivotal leadership position that requires a hands-on manager who excels in a technical, trade-focused environment. As a customer experience lead, you will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation...

  • Customer Experience Lead

    4 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $80,151 - $88,443

    Job Title:A key leadership role has become available within our customer service operations. As a seasoned professional, you will have the opportunity to lead and elevate our client's customer experience.About the PositionYou will oversee the entire customer journey, from initial inquiry to post-sales support.As a hands-on manager, you will be responsible...

  • Customer Experience Lead

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerCare Full time $100,000 - $120,000

    Job OverviewThis is a pivotal Customer Care leadership position focused on energizing and guiding the Customer Care Team to deliver consistent excellence in customer service and experience.ResponsibilitiesMotivate and lead the Customer Care Team to achieve high standards of customer serviceFoster a culture of exceptional customer experience through effective...

  • Senior Customer Experience Specialist

    18 hours ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,300

    Job Title: Senior Customer Experience SpecialistJob Description:We are seeking an experienced and dynamic customer experience specialist to lead and elevate our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.As a senior customer experience specialist,...