Senior Customer Experience Lead

3 days ago

Brisbane, Queensland, Australia beBeeService Full time $76,515 - $78,000
Customer Service Manager Job

We are seeking an experienced and dynamic customer service manager to lead our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical environment.

You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise.

This role offers an exciting opportunity to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.

The ideal candidate will have a proven track record of developing and implementing customer service procedures, SLAs, and performance metrics. They will also possess exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.

To succeed in this role, you must be a proactive, problem-solving individual with a strong focus on continuous improvement and customer satisfaction.

  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry
  • Proven Bachelor Degree or Equivalent
  • Demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship
  • Exceptional communication and interpersonal skills
  • Strong administrative skills and proficiency with CRM systems and standard office software

  • Senior Customer Experience Lead

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,800

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead our customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical environment.As a key member of our team, you will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring...

  • Senior Customer Experience Lead

    3 days ago

    Brisbane, Queensland, Australia beBeeIndustry Full time $76,515 - $78,000

    **Job Overview:**We are seeking a seasoned Customer Service Manager to lead our client's customer service operations. This pivotal leadership role is designed for hands-on managers who thrive in technical, trade-focused environments.The ideal candidate will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every...

  • Senior Customer Experience Lead

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $120,000 - $140,000

    Join a dynamic team of customer experience specialists and make a lasting impact. Enjoy flexible working, including time on the road visiting customers, to deliver exceptional results.Key Responsibilities:Develop and implement long-term customer growth strategies to drive adoption, retention, and advocacyLead the entire customer lifecycle, from onboarding to...

  • Designing Exceptional User Experiences

    10 hours ago

    Brisbane, Queensland, Australia beBeeUser Experience Full time $110,000 - $145,000

    Heads Up">At Askable, we're looking for a Senior UX Designer who thrives on solving real user problems through thoughtful, end-to-end design.">This role is not just about making things look good, but also about digging into research, uncovering what really matters, and designing experiences that are intuitive, efficient, and grounded in user needs.">Our...

  • Senior Customer Experience Manager

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,000 - $78,000

    Job Title: Senior Customer Experience ManagerWe are seeking a highly skilled and experienced Customer Service Manager to lead our customer experience operations.About the RoleThis senior leadership position requires a strategic thinker with a strong focus on coaching, mentorship, and continuous improvement. As a key member of our team, you will be...

  • Lead Customer Experience

    7 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $71,150 - $78,951

    Customer Experience Lead Job DescriptionThe role of the Customer Experience Lead is critical in driving the customer experience strategy for our health business, particularly through the Voice of Customer (VoC) initiatives.Key Responsibilities:Develop and support the customer experience strategy and program, aligning it with global VoC...

  • Customer Experience Lead

    3 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,300

    Job Title:Customer Experience LeadJob Description:The successful Customer Experience Lead will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our reputation for excellence and expertise.This pivotal leadership role is designed for a hands-on manager who thrives in a technical,...

  • Customer Experience Lead

    3 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000

    Job Title: Customer Experience LeadAbout the Role:This is a pivotal leadership position that requires a hands-on manager who excels in a technical, trade-focused environment. As a customer experience lead, you will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation...

  • Customer Experience Lead

    4 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $80,151 - $88,443

    Job Title:A key leadership role has become available within our customer service operations. As a seasoned professional, you will have the opportunity to lead and elevate our client's customer experience.About the PositionYou will oversee the entire customer journey, from initial inquiry to post-sales support.As a hands-on manager, you will be responsible...

  • Senior Customer Experience Specialist

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,300

    Job Title: Senior Customer Experience SpecialistJob Description:We are seeking an experienced and dynamic customer experience specialist to lead and elevate our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.As a senior customer experience specialist,...