Strategic Customer Advocate

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $120,000
Service Delivery Manager

Job Overview: We are seeking an experienced Service Delivery Manager to join our team. This is a key role that requires strong leadership skills, excellent communication abilities and the ability to build strong relationships with customers.

Key Responsibilities:

  • Provide consistent, trusted, high-quality and cost-effective service delivery to assigned customers.
  • Act as the customer advocate for your assigned customers and be their business escalation point for matters relating to Service Delivery and Operational Services.
  • Proactively form strong relationships with your allocated customer contacts, particularly your primary operational peers, by building an understanding of their requirements and business drivers.
  • Understand and underpin the implementation of IT Service Strategies supporting customer environments.
  • Ensure a high 'customer-focused' approach to the provision of services and personally attend on-site to enhance customer satisfaction levels if required.

Essential Experience:

  • 5+ years' experience in a similar role.
  • MSP experience highly preferred, however, proven experience in large technology or financial operational service and support related roles will be considered.
  • Experience working with customers consuming multiple services including Public and Private Cloud hosting solutions, Cyber Security Monitoring, and EUC/Service Desk.
  • Experience developing and sustaining constructive relationships with customers, internal stakeholders, suppliers, and industry representatives.
  • Demonstrated commitment to customer-service, continuous service improvement and ethical business practices.

Benefits:

  • Genuine flexibility and work-life balance.
  • Company benefits including discounted lifestyle services such as novated leasing and health insurance.
  • Convenient CBD location - Brand new offices.
  • Work with proactive and open-minded leadership that genuinely care and collaborate to create effective outcomes.
  • Work for an organisation that prioritises company culture and employee satisfaction.

Our Culture:

We approach business with family values, which means people here have real relationships that go beyond work. We believe it's important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it simple and live by our four ways of being:

  • Own It: If I say I'm going to do it, I do it. And I give it my all.
  • Better It: I take the current status quo and make it better.
  • Brave It: I listen, say what needs to be said, and do the right thing. Especially when it's tough.
  • Enjoy It: I take my work seriously, but don't take myself too seriously.

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