Strategic Customer Advocate
7 days ago
We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing a portfolio of strategic and enterprise customers in the Asia Pacific region.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders. You will work closely with our Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team.
Your primary focus will be on ensuring customer technical outcomes and month-end processes are accomplished. This will involve collaborating with our Shared Managed Services delivery team and educating customers on new platform and application capabilities.
You will also be responsible for monitoring active customer support tickets, working with the support team as needed to ensure timely resolution and escalation as required.
In addition, you will act as the CS owner for the portfolio of customers assigned, ensuring regular updates, issues, actions, and escalations are managed appropriately.
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Customer Support Advocate
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000Job Title: Customer Support AdvocateWe are seeking a Customer Support Advocate to facilitate the achievement of our strategic objectives by delivering exceptional customer service and experiences. The ideal candidate will possess excellent communication skills, attention to detail, and a passion for helping others.Required Skills:Exceptional customer service...
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Customer Advocate
7 days ago
Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $120,000About the RoleWe're seeking a customer advocate to fill a key position in our Health Insurance business. This 12-month fixed-term role is a unique opportunity for an experienced professional to join our Service squad, supporting areas like payments, claims, and member communications.The successful candidate will lead the planning and execution of timely,...
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Strategic Customer Advocate
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $120,000Service Delivery ManagerJob Overview: We are seeking an experienced Service Delivery Manager to join our team. This is a key role that requires strong leadership skills, excellent communication abilities and the ability to build strong relationships with customers.Key Responsibilities:Provide consistent, trusted, high-quality and cost-effective service...
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Customer Success Advocate
1 week ago
Sydney, New South Wales, Australia beBeeLeadership Full time $110,000 - $140,000Job Title: Customer Success AdvocateWe are seeking a skilled and experienced Customer Success Advocate to lead our team of customer-facing professionals. This role involves working closely with customers to understand their needs, identify areas for improvement, and implement solutions to drive long-term success.Key Responsibilities:Customer Onboarding &...
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Senior Advocate for Customer Interests
1 week ago
Sydney, New South Wales, Australia beBeeCustomer Full time $180,000 - $200,000Job Title: Senior Advocate for Customer Interests Role Overview:This senior leadership role focuses on ensuring fair outcomes for toll road users by advocating their interests in the operation, service design, and governance of NSW toll roads.The ideal candidate will have significant experience in managing complex regulated business operations and...
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Senior Customer Advocate
1 week ago
Sydney, New South Wales, Australia beBeeGrowth Full time $97,375 - $116,850Job OverviewThe role of a Senior Customer Advocate involves driving customer value and growth through strategic relationships. As a key member of the team, you will focus on delivering exceptional customer experiences by identifying opportunities for added sales, managing customer profitability, and building long-term partnerships.This position requires...
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Customer Advocate
1 week ago
Sydney, New South Wales, Australia beBeeCustomer Full time $50,000 - $70,000Customer Support RoleA great opportunity to provide exceptional customer experiences and advocate for clients. In this position, you will be the voice of our organization, promoting excellent service delivery and championing client needs.Key Responsibilities:Advocate for clients by providing feedback to internal teams on how to better meet client...
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Customer Advocate
6 days ago
Sydney, New South Wales, Australia beBeeComplaint Full time $90,000 - $130,000Job Overview:A Customer Advocate role seeks an individual to manage and resolve customer disputes in a fair and timely manner.About the Role:The ideal candidate will be responsible for analysing processes and data, identifying policy gaps and formulating policies. This includes interpreting data and making recommendations to enhance customer satisfaction.Key...
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Strategic Loyalty Advocate
2 weeks ago
Sydney, New South Wales, Australia Atlassian Full time**Working at Atlassian****Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are...
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Senior Executive
1 week ago
Sydney, New South Wales, Australia beBeeCustomerAdvocate Full time $184,649 - $223,323Job OverviewThe Director, Customer Advocacy role is a senior executive position that involves advocating on behalf of customers and ensuring their interests are central to the operation, service design, and governance of toll roads.The ideal candidate will have significant experience in managing complex regulated business operations and stakeholder...
