Retail Operations Manager

1 week ago

Innisfail, Australia beBeeCustomerExperience Full time $65,000 - $70,000

Retail Operations Manager Job Summary:

We are seeking a highly motivated and experienced Retail Operations Manager to join our team in Innisfail, QLD. The successful candidate will be responsible for leading day-to-day store operations, delivering exceptional customer service, and supervising staff to maintain high standards.

Key Responsibilities:
  • Ensure customers receive prompt service and high-quality food products.
  • Respond to customer enquiries, feedback, and complaints professionally and promptly.
  • Plan, prepare, and manage staff rosters, allocating tasks and duties effectively.
  • Recruit, train, supervise, evaluate, and support staff performance.
  • Provide coaching to staff on food safety, service standards, and handling complex service situations.
  • Oversee shift operations, including opening, closing, and security procedures.
  • Conduct stocktakes, forecast demand, and place supplier orders.
  • Ensure menu items and promotions are correctly priced, prepared, and displayed.
Requirements:
  • Minimum 1 year of supervisory experience in retail, hospitality, or quick service restaurants.
  • Leadership and management qualifications preferred, with a minimum Certificate II required.
  • Strong coaching and staff development skills to drive high performance.
  • Ability to maintain and elevate quality standards in the store.
  • Excellent communication, interpersonal, and team motivation abilities.
  • Strong organisational, time management, and planning skills.
What We're Looking For:

A passionate and results-driven Retail Operations Manager who can lead by example and deliver exceptional customer experiences. If you have a proven track record of success in a similar role and are looking for a new challenge, we encourage you to apply.

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