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Fertility Specialist Administrator
2 months ago
Fertility Specialists WA, part of City Fertility, is seeking a dedicated and compassionate Patient Services Administrator to contribute to the provision of supportive and seamless journeys for our patients.
About Us:
Fertility Specialists is a leading provider in the Fertility/IVF Services market in Western Australia, renowned for our commitment to excellence in patient care. With a legacy of pioneering fertility treatments, our clinics are equipped with an extensive and highly regarded network of specialists. We take pride in offering a comprehensive range of specialist fertility services to individuals and couples across Western Australia.
Your Role:
As a Patient Services Administrator working at our Claremont clinic, you will:
- Work as a Medical Receptionist.
- Assist the Patient Services Manager in the daily operation of our clinics.
- Provide quality customer services to patients, clinicians, and other departments within the business.
Key Responsibilities:
• Provide administrative support to the Patient Services Manager and other team members.
• Maintain accurate and up-to-date patient records and files.
• Respond to patient inquiries and concerns in a timely and professional manner.
• Coordinate with clinicians and other departments to ensure seamless patient care.
Requirements:
We are looking for someone who is patient-focused, compassionate, supportive, and a team promoter. Ideally, you will bring the following to the role:
- Dedicated Experience: A minimum of 6 months in health/medical administration.
- Customer Focus: A minimum of 6 months in customer service.
- Tech Proficiency: Familiarity with basic/intermediate Healthcare IT platforms.
- Industry Know-How: Understanding of basic/intermediate health industry terminology.
- Communication Mastery: Highly effective communication and interpersonal skills.
- Precision Matters: Exceptional accuracy and attention to detail.
- Analytical Prowess: Proficient in problem-solving, critical thinking, decision-making.
- Time Management: Demonstrated excellent time management.
What We Offer:
We offer a comprehensive benefits package within a supportive team-based culture. If you have any specific needs or requirements, feel free to discuss them with us; and we'll try our best to accommodate your requests.
