Guest Service Ambassador

$63,856 per year + super + 17.5% leave loading

Meriton Suites invites you to explore a rewarding career path as Guest Service Ambassador at one of our brilliant Sydney locations.

About the Role

As a Guest Service Ambassador, you will be a naturally welcoming individual with the ability to delivery warm and authentic service in every interaction. You will play a vital role in crafting memorable experiences for our guests while representing Meriton Suites' core values. You will participate in the daily operations of our Porter Desk and Front Desk if required, which includes handling general enquiries or concerns and assisting with guest luggage for arrivals and departures.

You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Brisbane, the Gold Coast, Canberra and Melbourne.

Your key responsibilities:

Be the face of Meriton Suites and warmly welcome all guests.

Champion Meriton Suites products and services, along with local attractions and events – be the go-to person to provide recommendations and assist with general enquiries.

Ensure the smooth delivery of authentic service while handling any concerns.

Build and strengthen relationships with new guests and Meriton Suites' brand advocates to secure returning stays.

Effectively communicate and liaise with all departments to ensure the comfort, security and safety of our guests, as well as their enjoyment during their stay.

Monitor public areas to ensure Meriton Suites standards are maintained.

Organise luggage storage and delivery.

Assist with Front Desk check-ins, check-outs and telephone duties when necessary.

To be successful in this role you will have

Previous experience in customer service.

Similar experience in a 4-star or 5-star hotel is advantageous.

A warm, people-orientated demeanour.

Knowledge of the local area including transport and attractions.

Impeccable grooming and presentation.

A passion in creating a memorable first and last impression.

Ability to work in a team environment and under pressure.

Full availability to work a 7-day rotating roster.

Why Meriton Suites?

Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites nationally

Base + Super + 17.5% Annual leave loading for award-based employees

Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne

'Merit Academy' our online training platform to further develop your skills and knowledge

Paid Parental leave

Access to Employee Assistance Program (EAP) to provide professional and personal advice

Friends and Family discounts

Team activities and social events

Induction program for all new starters

For more information on Meriton Suites including our national expansion pipeline please visithttps://www.meritonsuites.com.au/

If you would like to be considered for this opportunity, please click on the Apply Now tab below.

Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.

Salary match Number of applicants Skills match

Your application will include the following questions:How many years' experience do you have as a Guest Service Ambassador? Do you have customer service experience? Which of the following statements best describes your right to work in Australia? Are you available to work on a rotating roster? What's your preferred work type?

Hospitality & Tourism 1,001-5,000 employees

Meriton Suites is Australia's largest owner-operator of apartment-style hotel suites, with 23 incredible locations and 6,204 suites, giving every guest a guarantee that they are staying in the best accommodation in Australia. Our award-winning hotels have continually been ranked the best in each location on many traveller review websites. For over 20 years, Meriton Suites has been the market leader in apartment-style hotel accommodation, conveniently located across Sydney, Brisbane, Gold Coast, Canberra and Melbourne.

For more information on Meriton Suites including our national expansion pipeline please visit our website.

Meriton Suites is Australia's largest owner-operator of apartment-style hotel suites, with 23 incredible locations and 6,204 suites, giving every guest a guarantee that they are staying in the best accommodation in Australia. Our award-winning hotels have continually been ranked the best in each location on many traveller review websites. For over 20 years, Meriton Suites has been the market leader in apartment-style hotel accommodation, conveniently located across Sydney, Brisbane, Gold Coast, Canberra and Melbourne.

For more information on Meriton Suites including our national expansion pipeline please visit our website.

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