Guest Services Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the role:
The Guest Services Ambassador plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guests, based at their offices in the Sydney CBD. As the first point of contact in the lobby you are responsible fo r welcoming employees and visitors with genuine hospitality and thoughtful services. Guest Services Ambassadors maintai n smooth operations by providing client, visitor, and administrative support, and execution of duties to the highest standards.

Hours for this role will be Monday to Friday , 8:00am – 4:30 and 9: 30 am - 6 : 00 pm on a rotating roster.

Key Responsibilities:

• Greet visitors, manage check-ins, and provide orientation at events

  • Coordinate with security to maintain a safe environment

    • Assist with event setup, manage guest lists, and provide on-site support

      • Coordinate high-level visits and personali s ed experiences for executives and key clients

        • Collect feedback, implement improvements, and enhance guest experiences

          • Work with various teams to align guest services with overall company objectives

            • Maintain visitor records, prepare reports, and manage guest-related activities

              • Work closely with marketing, sales and even planning teams

Sound like the job you are looking for? This is what we are looking for:

• Experience working in Hospitality, Business Administration, or high-end corporate concierge or a related field

  • Experience in the technology industry would be a plus

    • Flexibility to accommodate the hours of work, and weekend events as needed

      • Strong administrative skills with the ability to manage competing priorities and deliver services to a high degree of quality

        • Warm and welcoming nature with a passion for creating lasting impressions

          • Highly confident communicator and strong and professional interpersonal skills

            • First Aid and CPR Certification (not essential)

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies .

We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce .

Interested candidates, please apply following the link below quoting job reference number ECREQ447992

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.