Mobile Device Repair Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeDevice Full time $60,000 - $65,000

Job Title:

The Role:

We are seeking a detail-oriented and highly organised individual to fill the position of Mobile Device Repair Coordinator.

In this capacity, you will play a crucial part in assessing and processing repair warranty & service claims for damaged devices that require repair either through our in-house mail in service or through third party repair stores within our network.

About the Position:

This role is an exciting opportunity to join a dynamic team dedicated to making a sustainable environmental difference in an industry where e-waste is a common practice.

Key Responsibilities:

The role will include:

- Coordinating mail in repairs with customers in Australia & New Zealand.

- Coordinating third party repairs for customers located around Australia & New Zealand.

- Working alongside our in-house technicians to administer and quote on repair jobs.

- Providing technical support to customer service agents in relation to current service claims.

- Quality Control of repaired and replacement devices.

Requirements:

You will be ideal for this role if you have:

- A high level of attention to detail.

- Strong administrative skills.

- Excellent organisational skills.

- Great customer service skills.

- Technical knowledge.

- Proficiency with computer work.

- Experience in the electronics repair industry or insurance claims industry is highly regarded.

- The ability to adapt quickly to ongoing role development.

- Exceptional problem-solving and analytical skills.

What We Offer:

Our team provides a supportive environment that fosters growth and development. If you possess the required skills and qualifications, we encourage you to apply for this exciting opportunity.

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