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Senior Operations Manager

1 month ago

Melbourne, Victoria, Australia Stryker Australia Pty Ltd Full time

At Stryker Australia Pty Ltd, we are seeking a highly skilled Senior Operations Manager to lead our field service team.

About the Role

This is an exciting opportunity to join our organization as a Field Service Leadership Role and take on a challenging leadership position.

The ideal candidate will have experience in managing remote field-based teams and a proven track record of driving business results through effective leadership and management of people.

Key Responsibilities
  • Directly supervise frontline field service employees, providing mentoring, support, and training to deliver the long-term strategy.
  • Engage, coach, and develop the group to ensure a high level of technical competency and ability to create a great customer experience.
  • Support and hold the team accountable, driving development and culture.
  • Set performance targets, monitor progress, and provide feedback to technicians.
  • Manage resources for adequate coverage and customer needs.
  • Maintain quality standards and documentation of service activities for internal and external reference.
Requirements
  • People leadership experience managing remote field-based teams to success.
  • Excellent communication skills with strong facilitation and conflict resolution skills.
  • Ability to handle tight deadlines and competing priorities.
  • Ability to build strong trusted relationships with stakeholders.
  • Accountability for business results.
  • Ability to effectively drive business objectives through leadership and management of people.
What We Offer
  • A competitive salary package including benefits such as health care, financial wellbeing, insurance benefits.
  • Ongoing training and opportunities for career progression.
  • Paid parental leave schemes.
  • Volunteer days.
  • Being part of one of the world's largest and most recognizable brands.
  • An excellent team culture – we have fun whilst we work.
  • A leader who will support & guide you throughout your career.

Estimated Salary: AU$120,000 - AU$150,000 per annum, depending on experience.