Injury Management Specialist

1 week ago

Newcastle, New South Wales, Australia Suncorp Group Full time
About the Role

This is an exciting opportunity for an allied health professional to leverage their clinical expertise in a compensable injury recovery setting. As an Injury Management Advisor, you will play a critical role in advocating for best practice treatment and timely recovery, enabling injured individuals to regain their independence and quality of life.

Key Responsibilities
  • Collaborate with the claims team leader and technical advisor to foster a high-performing team that delivers exceptional outcomes for injured individuals and drives business value.
  • Review claim files and provide subject matter expertise to claims advisors, including interpreting medical reports, offering injury management advice, and determining rehabilitation requirements.
  • Develop and provide professional written and verbal advice to claims advisors on reasonable and appropriate treatment and rehabilitation services, as well as recommendations for future rehabilitation management.
  • Ensure consistent injury management expertise to guarantee ongoing quality decisions and contribute to claims strategy.
  • Share knowledge, coach, and mentor claims advisors to enhance their injury management capabilities.
  • Establish and maintain relationships with top-tier treatment and service providers to support injured individuals in achieving their recovery goals.
Requirements
  • A degree in an Allied Health-related discipline is mandatory.
  • A minimum of 2+ years of clinical experience and/or occupational rehabilitation experience is desirable.
  • Experience in the workers' compensation scheme is highly desirable.
  • The ability to utilize technology platforms to effectively manage caseloads.
  • Proficiency in managing challenging conversations with injured individuals, external health professionals, and legal professionals.
About Suncorp Group

Suncorp Group is dedicated to making a positive impact on people's lives and the communities they serve. Our Claims teams play a vital role in providing support and understanding to customers during their most challenging times, while finding outcomes that help them regain their health and well-being. We're seeking individuals who share our passion for delivering exceptional customer experiences and making a genuine difference in people's lives.

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